Refund & Return Policy

60-Day Money-Back Guarantee

We want you to love your Snow Shift™ Reactive Jacket. Return requests are accepted within 60 days of delivery.

Return Requirements

• Items must be unused and in original condition
• Original packaging and tags included where applicable
• Customer is responsible for return shipping costs

How to Request a Return

Email info.dockpaws@gmail.com with your order number to receive return authorization and instructions before sending anything back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue and we will make it right.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method. Processing times vary by financial institution.

Contact

For return authorization, email info.dockpaws@gmail.com.