FAQ

Frequently Asked Questions

HOW DOES THE JACKET CHANGE COLOUR? +

Snow Shift™ uses reactive outer fabric that reveals colour when exposed to moisture. When snow or water wets the material, the reactive areas become visible.

DOES IT ONLY WORK WITH SNOW? +

No. The reaction is triggered by moisture, so water can activate the effect as well.

DOES THE COLOUR GO BACK TO BLACK? +

As the reactive fabric dries, it returns toward its dry appearance so the effect can happen again when exposed to moisture.

IS THE JACKET WATERPROOF? +

The jacket is designed with waterproof construction for wet mountain conditions.

IS IT FOR SKIING OR SNOWBOARDING? +

Both. Snow Shift™ is designed for skiers and snowboarders.

WHAT SIZE SHOULD I ORDER? +

Use our Size Guide and compare the measurements with a jacket you already own. If you're between sizes or want extra room for layering, choose the larger size.

HOW LONG DOES SHIPPING TAKE? +

Please allow 1–2 business days for processing. Delivery then typically takes 6–12 business days depending on your location.

DO YOU SHIP WORLDWIDE? +

Yes. We offer free worldwide shipping.

WHAT IS THE RETURN POLICY? +

Eligible unused items can be returned in accordance with our Refund & Return Policy. Customers are responsible for return shipping.

WHAT IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE? +

Contact our support team with your order information and photos of the issue so we can review it and help resolve the problem.